What is your Refund/Exchange policy?

Our ultimate goal is your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please let us know right away. In stock items are eligible for Exchange within 45 days of purchase. Returns can be refunded back to the original payment method or come in the form of store credit.

Does VIVID GOLF pay for return shipping?

Yes. Vivid Golf will cover the cost of return shipping. 

Is my product covered under warranty?

VIVID GOLF products carry a one-year warranty. Proof of purchase will be required to proceed with warranty resolution. We are happy to replace the item under warranty if that item is still available and in stock, however if the items is out of stock or currently unavailable, we will offer you a full refund for the amount you originally paid. Quality issues outside of 1 year months will be addressed on a case by case basis. 

How do I process a return?

You can start your return by logging into your account and clicking on the order you wish to return. You will see an option to "Request Return" in the upper right hand corner of the screen. Or you can also contact us below.

For urgent requests you can reach us at (800) 617-1650 from 10am to 3pm CST.